A professional in Digital channels, CRM, Marketing, and Banking, Uthpala is right now counting her 16th year in the financial industry. She is currently acting as the Head of Digital and Customer Relationship Management at First Capital since March 2022. She had started her
carrier at Sampath Bank PLC in 2007 and ended her tenure in 2018 gathering great
exposure in a variety of key divisions.
Prior to joining First Capital, she served as the Head of Customer Relationship
Management (CRM) at Citizens Development Business Finance PLC from
2018 to 2022.
She has earned her expertise in Customer Experience Management,
Customer Relationship Management, Digital Banking Operations, New Product
Development, Process Development, Corporate Training, Corporate Sales,
Project Management, Branch Banking, Foreign Investor Accounts Operations,
and Card Centre Operations writing her own professional journey.
Uthpala holds an MBA from the University of Northampton, UK, and carries the status
of Certified Professional Marketers in Asia offered by the Asia Marketing Federation.
Adding more value to her expertise she also holds a Post Graduate Diploma in
Marketing from the Sri Lanka Institute of Marketing (SLIM), a Diploma in Business
Finance and Bank Management from the Institute of Bankers Sri Lanka (IBSL), and a
Diploma in Television Journalism from the National Institute of Television Training.
